CB666CContact Us
Who: Enquiries reach the editorial team directly. How: Corrections are handled by re-testing rather than by amending on request. Why: A correction process that accepts replacement figures without verification is not a correction process.
Use this page for factual corrections, operator disputes about a published figure, and general editorial enquiries. We cannot help with account disputes at an operator — those go to the operator's support and then to its licensing authority.
We would rather hear about an error than leave it published. This page sets out what we can help with, what we cannot, and how corrections are handled.
Corrections to published figures
- Name the page and the specific figure.
- State what you believe the correct figure is.
- Tell us how you obtained it, if you can.
- We re-test and either correct the page or explain why we are keeping the figure.
Operators disputing an assessment
Our method is published in full on the review method page, including every threshold and every disqualifying failure. Disputes are most useful when they identify which check was applied incorrectly.
What we cannot help with
- We cannot release a withheld withdrawal.
- We cannot reopen a closed or self-excluded account.
- We cannot recover a deposit sent to a wrong number.
- We cannot intervene in a bonus dispute.
- We do not provide legal advice.
Self-exclusion cannot be reversed by us
If you need support, it is free and confidential: Gambling Therapy, GamCare and Find a Helpline’s Bangladesh directory. Our responsible gaming page covers what each control does.
Press and editorial enquiries
Everything about our funding and process is already published on the about page and the review method page.
Response times
| Enquiry type | Priority |
|---|---|
| Factual correction | Highest — checked first |
| Operator dispute on a measurement | High — triggers a re-test |
| Editorial or press enquiry | Normal |
| Advertising or commission enquiry | Not handled by the editorial team |
Before you write to us
- How we review — the full method and thresholds.
- Trusted sites — how to escalate a dispute.
- Responsible gaming — controls and support.
- About — funding and editorial rules.
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Every guide on this site assumes you have decided a budget before you start and will stop when it is gone. Deposit limits are available in every operator's account settings, apply immediately when lowered, and are the most effective control available to you.
If gambling has stopped being entertainment, support exists and is free. Self-exclusion applies within 24 hours and covers every access point including mobile apps.
Gambling Therapy, GamCare, Find a Helpline (Bangladesh) — Gambling Therapy, GamCare, Find a Helpline Bangladesh.
